{"id":11,"date":"2026-07-03T23:17:33","date_gmt":"2026-07-03T15:17:33","guid":{"rendered":"http:\/\/2.24.194.222:88\/?page_id=11"},"modified":"2026-07-03T23:26:15","modified_gmt":"2026-07-03T15:26:15","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.lazy99.shop\/index.php\/refund_returns\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"<h2>Return &amp; Refund Policy<\/h2>\n<p><strong>Last updated:<\/strong> July 3, 2026<\/p>\n<p>At LAZY99 SHOP, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.<\/p>\n<h3>1. Return Window<\/h3>\n<p>You may request a return within <strong>30 days<\/strong> of the delivery date for most items. After 30 days, we cannot offer a refund or exchange unless required by law or covered under a manufacturer warranty.<\/p>\n<h3>2. Eligibility for Returns<\/h3>\n<p>To be eligible for a return, items must meet the following conditions:<\/p>\n<ul>\n<li>Unused, undamaged, and in the same condition as received;<\/li>\n<li>In original packaging with all tags, accessories, manuals, and free gifts included;<\/li>\n<li>Accompanied by proof of purchase (order number or receipt);<\/li>\n<li>Not listed as non-returnable (see Section 5 below).<\/li>\n<\/ul>\n<p>We reserve the right to refuse returns that do not meet these conditions or to charge a restocking fee for items returned in unacceptable condition.<\/p>\n<h3>3. How to Start a Return<\/h3>\n<ol>\n<li>Contact our customer support team at <a href=\"mailto:support@lazy99.shop\">support@lazy99.shop<\/a> or <a href=\"tel:+85250609060\">+85250609060<\/a> with your order number and reason for return.<\/li>\n<li>Wait for return authorization and instructions, including the return shipping address if applicable.<\/li>\n<li>Pack the item securely in its original packaging and ship it within 7 days of receiving authorization.<\/li>\n<li>Provide tracking information upon request.<\/li>\n<\/ol>\n<p>Returns sent without prior authorization may experience delays or be refused.<\/p>\n<h3>4. Return Shipping Costs<\/h3>\n<ul>\n<li><strong>Defective or incorrect items:<\/strong> We will provide a prepaid return label or reimburse reasonable return shipping costs.<\/li>\n<li><strong>Change of mind \/ buyer&#8217;s remorse:<\/strong> Customer is responsible for return shipping costs unless otherwise stated in a promotion.<\/li>\n<li><strong>Original shipping fees<\/strong> are non-refundable unless the return is due to our error or a defective product.<\/li>\n<\/ul>\n<h3>5. Non-Returnable Items<\/h3>\n<p>The following items cannot be returned unless defective or required by law:<\/p>\n<ul>\n<li>Downloadable software, digital products, or gift cards;<\/li>\n<li>Personal care items, hygiene products, or opened consumables;<\/li>\n<li>Customized, personalized, or made-to-order products;<\/li>\n<li>Clearance or final-sale items marked as non-returnable at purchase;<\/li>\n<li>Products damaged due to misuse, neglect, or unauthorized modification.<\/li>\n<\/ul>\n<h3>6. Refunds<\/h3>\n<p>Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.<\/p>\n<ul>\n<li><strong>Approved refunds<\/strong> are processed to your original payment method within <strong>5\u201310 business days<\/strong> after approval. Your bank or card issuer may take additional time to post the credit.<\/li>\n<li><strong>Partial refunds<\/strong> may apply for items not in original condition, missing parts, or showing signs of use.<\/li>\n<li><strong>Exchanges<\/strong> may be offered for the same product (different variant) subject to availability. Contact us to arrange an exchange.<\/li>\n<\/ul>\n<h3>7. Late or Missing Refunds<\/h3>\n<p>If you have not received your refund within the stated timeframe:<\/p>\n<ol>\n<li>Check your bank account or credit card statement again;<\/li>\n<li>Contact your card issuer or bank\u2014processing times vary;<\/li>\n<li>If you have done the above and still have not received your refund, contact us at <a href=\"mailto:support@lazy99.shop\">support@lazy99.shop<\/a>.<\/li>\n<\/ol>\n<h3>8. Damaged or Defective Items<\/h3>\n<p>If you receive a damaged, defective, or incorrect item, contact us within <strong>7 days<\/strong> of delivery with photos of the product and packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you.<\/p>\n<h3>9. Cancellations<\/h3>\n<p>Orders may be cancelled before shipment by contacting us as soon as possible. If your order has already shipped, it will be subject to our standard return policy upon delivery.<\/p>\n<h3>10. Contact Us<\/h3>\n<p>For return or refund questions:<\/p>\n<ul>\n<li><strong>Email:<\/strong> <a href=\"mailto:support@lazy99.shop\">support@lazy99.shop<\/a><\/li>\n<li><strong>Phone:<\/strong> <a href=\"tel:+85250609060\">+85250609060<\/a><\/li>\n<li><strong>Hours:<\/strong> Mon \u2013 Sat: 9:00 am \u2013 5:00 pm<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last updated: July 3, 2026 At LAZY99 SHOP, we want you to be completely satisfied with your purchase. If you are not happy with your order,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.lazy99.shop\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lazy99.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lazy99.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lazy99.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lazy99.shop\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/www.lazy99.shop\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":153,"href":"https:\/\/www.lazy99.shop\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/153"}],"wp:attachment":[{"href":"https:\/\/www.lazy99.shop\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}